Delivery & Returns Policy

MedsNow offers a swift, reliable and fully tracked service for all UK deliveries. The Royal Mail offers a safe and transparent solution to allow for your medications to be delivered directly to your door.

Packaging:

We understand the importance of privacy and discretion when purchasing medication. There will be no branding on the packaging or mention of the contents inside to provide you with comfort and peace of mind.

The team at MedsNow strongly believes in using high-quality, secure, sustainable, 100% recyclable packaging solutions in order to play a pro-active socially responsible role with posting orders.

Track your Order:

Royal Mail Tracking: click here

Enter your Royal Mail tracking reference number for live updates on the progress of your shipment.

Shipping Options:

SERVICE

PRICE

Tracked 24

£3.90

Tracked 48

£2.90

Special Delivery 1 pm Guaranteed

£5.95

Tracked

Tracked from the moment the package is picked by Royal Mail for delivery to your front door

Real-time GPS

Follow Online delivery confirmation with GPS map

Communication

Customers will receive confirmation communication with the predicted day and estimated time of delivery by SMS and/or email

Customer Delivery Options

Customers will be given a number of In-flight delivery options for extra convenience

Return Policy

In accordance with UK law and healthcare regulation, we are not able to accept returns, refund or exchange private prescriptions, Prescription Only Medications (POM) & Pharmacy Medications (P-Line) once it has been dispatched for delivery.

Customers who have purchased General Sale List (GSL) products are eligible for a return, refund or exchange providing they meet the UK laws of providing written confirmation to cancel within 14 days of receiving their goods.

  • Customers will then have 14 days to return the goods once they have provided written confirmation
  • MedsNow will refund the customer within 14 days of receiving the goods back