FAQ

Check out some of the most frequently asked questions about Medsnow. Please feel free to read more detailed articles on our Help Center

We deliver the complete confidential & discreet online service at your convenience, removing the need for anymore uncomfortable appointments or embarrassing explanations

Free unlimited online consultation - skip the waiting rooms, fill out our quick and simple form with complete privacy at your convenience.

Treatment tailored for you - our team of licensed healthcare professionals will approve a choice of clinically proven treatments for your specific healthcare needs.

Discreet, fast, tracked delivery - rest assured you will be able to choose the speed of your delivery and track it every step of the way to your front door.

How can I contact you?

Email [email protected]

Phone 020 8323 8956

Our customer care team are available Monday to Friday 9am – 5pm

We are a registered pharmacy

MedsNow is managed and operated by Enimed Limited a company incorporated in England and Wales under company number 6281747

Enimed Limited Authorised and regulated by the General Pharmaceutical Council (GPhC) and the Medical and Healthcare Regulatory Agency (MHRA) to ensure patient safety is adhered to and the service complies in accordance with UK law.

MedsNow fulfills and dispenses all medications and products listed on the website through Eastcote Pharmacy (GPhC number: 1035070), with a registered address at 109-111 Field End Road, Eastcote, HA5 1QG.

Our pharmacists are qualified UK professionals registered with The General Pharmaceutical Council (GPhC)

Krishma Patel – Superintendent: GPhC no 2061101

Mohammad Abdel-Aziz – Lead Pharmacist Prescriber: GPhC no 2086766

All our medicine is sourced from UK licensed suppliers

All of our suppliers are vetted and regulated by the Medicines and Healthcare products Regulatory Agency (MHRA) who regulate medicines, medical devices and blood components for transfusion in the UK.

Our medicine is sourced from UK licensed suppliers

Our suppliers are vetted and regulated by the MHRA who are responsible for ensuring that medicines and medical devices work and are acceptably safe in the UK.

How we protect your data

We realise the importance of patient confidentiality and endeavour to keep your data secure; all data is managed and stored in secure UK datacentres

Is the service confidential?

All patient data and order history is kept confidential and will not be shared to any third party.

How it works

Pick your treatment > Complete a consultation questionnaire > Prescriber review > If order approved make payment > Discreet, swift delivery to your door

There are multiple ways to find what you are looking for

Search box – you will be able to find

Homepage “All Medications” and “All Conditions” icons

Under one of the main categories which are on the home page tool bar at the top of the screen – “mens”, “womens”, “chronic”, “general”, “sexual”, “travel” or “wellbeing”

There are multiple ways to find what you are looking for

Homepage search box – search medications

Homepage “All Medications” and “All Conditions” icons

Under one of the main categories which are on the home page tool bar at the top of the screen – “mens”, “womens”, “chronic”, “general”, “sexual”, “travel” or “wellbeing”

Do I need a prescription?

You do not need an existing prescription. Just fill out an online condition-related medical consultation which will be reviewed by one of our qualified pharmacy prescribers. If the treatment is appropriate & suitable for you, the MedsNow prescribing team will prescribe the treatment free of charge in addition to providing any ongoing support.

Why do I have to fill in a medical consultation?

This allows our team of qualified pharmacist prescribers to asses your symptoms and medical history, to ensure that they have all the relevant information to prescribe a treatment specifically your needs.

Will you notify my GP of my order?

You do not need an existing prescription. Just fill out an online condition-related medical consultation which will be reviewed by one of our qualified pharmacy prescribers. If the treatment is appropriate & suitable for you, the MedsNow prescribing team will prescribe the treatment free of charge in addition to providing any ongoing support.

Do you do ID checks?

Yes we use Onfido

Who are Onfido?

Onfido is a technology company that helps businesses verify people’s identities using a secure photo based identity and document checking software.

What if I’m asked for additional ID?

When Onfido is unable to verify your identity in initial checks you will receive information requests on what documents they need via email

Order will continue in the normal manner once the identity check is complete

Will my GP be informed if I am approved to receive a treatment?

You will be asked to share your GP’s details when registering your account

However, we will only contact your GP if you grant permission for us to do so (in line with GDPR legislation)

Patient confidentiality is of paramount importance to us

We recommend you maintain in contact with your GP about your medical conditions and treatments you are taking

How long before my consultation questionnaire is reviewed?

Our aim is for a prescriber to review your consultation within several hours of being submitted

Our prescribers may ask further questions, as they may need further information to make a more informed decision on an appropriate treatment

Who will check my order and issue a prescription?

A qualified, registered prescribing pharmacist

Can I speak to a pharmacist if my order is refused?

When logged onto a registered account you can send a message via the chat facility

How do you work to ensure patient safety?

Patient safety is our highest priority, and why we emphasise the importance of having an identity check via Onfido

We strive to prescribe in a responsible manner, which means that in addition to the prescriber assessing the necessary information required as part of the consultation reviews, we also spend time identifying and disabling accounts which have the same information and may be making multiple orders to circumvent order sizes

I am experiencing side effects from my treatment, what should I do?

Please contact your GP or call the emergency services (non-urgent care dial 111 or urgent care dial999), depending on the severity

Do I need to fill in the questionnaire every time I order?

Depends on the treatment type and the length of time from which you were last prescribed

We need up to date information for prescribers to make the best decisions for your health

Can I cancel my order?

Yes, but only if the order has not yet been dispatched

As soon as an order has been dispatched, we are unfortunately not able to amend your order once it has been approved